Inspect your furniture for damage before you (or your receiving agent) sign the trucking company delivery acceptance form called the Bill Of Laden. If your furniture is damaged beyond repair refuse delivery. If the damage is not too bad make note of the damage on the Bill Of Laden. If your furniture is damaged in shipping we will replace (or repair) it free of charge UNLESS you sign for it as received in good condition.
In the event your furniture is damaged during shipping notify us immediately. A place for you to record damage will be provided to you on a receipt given to you by the truck driver when your furniture is delivered. You MUST list any damage on the trucking company delivery form.
NO DAMAGE CLAIMS WILL BE ALLOWED IF ITEMS ARE SIGNED FOR CLEAR! NO CONCEALED DAMAGE ALLOWED.
Take photographs of any damage including the packing and the furniture. Please forward photographs to us. Notify us immediately if you notice any damage. The trucking company is responsible to reimburse you for any damage that occurs in shipping. The manufacturer will also replace any piece damaged prior to shipping.
Your must receive authorization from us prior to returning any item due to damage in shipping.
